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Helpdesk Plus– Monthly

 
AED200
In stock

 per PC (4-100 PCs) * No. of PCs: Enter number of PCs between 4-100 This is a web-based IT helpdesk ticket management solution which is managed by a team of skilled and certified engineers who provide 24x7 support throughout the year via phone, chat and email. We specialize in resolving incidents, monitoring alerts, identifying security threats and performing end-to-end management of existing and new technology infrastructure.

Key Features:

  • 24x7 centralized helpdesk services via phone, chat and email
  • Choose from flexible packages according to the number of PCs
  • Self-service portal for ticket management using IT Infrastructure Library (ITIL) best practices
  • Tiered support delivered through dedicated and certified engineers
  • Tier 1 Support: Basic software application and hardware support
    Tier 2 Support: Support for complexhardware and software applications
    Tier 3 Support: Support for complex hardware, network operating systems
    software, usually supported by OEMs / principals
  • Dedicated email address for logging tickets

* Starting monthly price per PC. Actual price would depend on the number of PCs.