per PC (101-500 PCs) * No. of PCs: Enter number of PCs between 101-500 This is a web-based IT helpdesk ticket management solution which is managed by a team of skilled and certified engineers who provide 24x7 support throughout the year via phone, chat and email. We specialize in resolving incidents, monitoring alerts, identifying security threats and performing end-to-end management of existing and new technology infrastructure.
- 24x7 centralized helpdesk services via phone, chat and email
- Choose from flexible packages according to the number of PCs
- Self-service portal for ticket management using IT Infrastructure Library (ITIL) best practices
- Tiered support delivered through dedicated and certified engineers Tier 1 Support: Basic software application and hardware support
- Dedicated email address for logging tickets
Tier 2 Support: Support for complexhardware and software applications
Tier 3 Support: Support for complex hardware, network operating systems
software, usually supported by OEMs / principals
* Starting monthly price per PC. Actual price would depend on the number of PCs.